Terms & Conditions

 TERMS & CONDITIONS

This website is operated by KristinaTruDesigns Limited a company duly incorporated under the existing laws of Hong Kong. Through the site, the terms “we”, “us” and “our” refer to KristinaTruDesigns Limited and mention of KTD is referenced to KristinaTruDesings Limited/KristinaTruDiamonds. We offer this website, including all information, tools and services available from this site to you, the user, thereof condition subject to your acceptance of all terms, conditions, policies and notices stated by us hereinafter. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

KristinaTruDiamonds website is an online platform that operates at the internet address www.kristinatrudiamonds.com whereas the online shop can be found at www.shop.kristinatrudiamonds.com

Please read the following terms & conditions that govern the use of this website before accessing, using our website or placing any orders.

KristinaTruDiamonds is the trading name of “KristinaTruDesigns Limited”, incorporated under the companies Ordinance (Chapter 622 of the Laws of Hong Kong), and that the company is a limited company with Business registration number: 11369441215-000-05-18A Address: 15/F, Hang Yu Building, 45-55 Cadogan Street, Kennedy Town, Hong Kong.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any internet malware viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services and liable to prosecution under existing laws of Hong Kong.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time deemed unfit for business purposes. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current in the event of any circumstances outside the control of KTD or in the event of any data theft. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall KristinaTruDesigns Limited., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless KTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Special Administrative Region of Hong Kong.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

COMPLIANCE

KTD complies with all local laws of the Special Administrative Region of Hong Kong including international regulations set forth by Kimberly Process, World Diamond Council and other relevant international bodies. KTD's internal compliance manual provides for anti-bribery, anti-corruption and anti-money laundering measures in place.

PERSONAL DATA

In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. This information will in no way be disclosed, transferred, or sold to a third party unless imposed by a Law enforcement agency or a court order.

KTD may collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. If you purchase KTD products and services, we collect and store billing and credit card information. KTD may also collect anonymous demographic information, which is not unique to you, such as your Postal Code, age, gender, preferences, interests and favourites. 

KTD complies with Personal Data Privacy Ordinance applicable to Hong Kong and as such GDPR in the European Union and other applicable laws of equivalent jurisdictions.

ORDERS

All orders are shipped out of our office in Hong Kong.

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. Our quality control checks before dispatching an order might also prevent us from shipping a product that does not meet our quality assurances or standards, in which case you will be notified accordingly.

The final product/finished product/services shall be subject to customization to the extent of choosing the gold color, gold karat (14K or 18K). For the kids collection, the engraving service shall be made available to buyers at a small fee.

The finished product shall be ready for dispatch after 4 weeks from the order confirmation.

KTD will store a record of your transactions for a minimum of seven years as mandated by existing laws of Hong Kong.

CANCELLATION POLICY or CHANGE IN ORDER

For any order cancellation or change of address or payment, you may email [email protected] This option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.

PAYMENT

The following methods of payment are accepted:

KTD accepts online payments from PayPal, Visa, MasterCard, American Express, Visa Debit, Wechat Pay, Ali Pay. For any other payment options, you may email [email protected] with the subject payment method.

SHIPPING POLICY

Shipping charges for Hong Kong and Macau don't apply. The buyer must bear the return shipping charges.

Extra charges will apply for remote locations. Where a shipment is required to be sent to a remote location an email will be sent for prior approval.

Please note that delivery outside of Hong Kong may be subject to local import taxes, duties, customs clearance, insurance charges thereof.

Orders placed on Friday shall be processed on the next standard working day. Working days exclude Saturdays, Sundays and major public holidays in Hong Kong.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. KTD shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.

When the order has shipped, you will receive an e-mail specifying the tracking number of your order.

 GIFTS

During checkout, you have the option to state whether you would like your order to be prepared as a gift. This includes free gift wrapping and a gift exchange card in case the recipient wishes to exchange their gift for another product. You also have the option to include a handwritten personal message. If your order is comprised of different gifts please mention it in the order’s comments.

You may also choose to send your gift directly to the recipient. In this case, please fill in the recipient’s details in the Shipping Information during checkout and we will notify you by email when the recipient has received your gift. We will also send you directly the invoice of the gift by email. 

RETURNS POLICY

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange or store credit within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition and the original packaging. We don’t accept returns for earrings solely for hygiene purposes.

 KTD reserves the right to refuse returns that are unauthorised and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorised or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. However, items can be exchanged for a different size or an alternative style. 

Return instructions

Making a return or exchange is easy. Just follow the instructions and make sure you send your item(s) back to us within 14 days of receiving your order.

A photo of the front and back of the item/s that was dispatched to the buyer along with details such as name of the item, order number, reasons for return, finish, customer name, zip code, postal address.

Jewelry purchased and shipped within Hong Kong and on shop.kristinatrudiamonds.com need of replacement due to a manufacturer defect is covered under our policy for one year from the date of purchase.

Your jewelry was created with the utmost love and care. Before submitting a return request, please review the cleaning and care instructions here. We require you to confirm you have followed these guidelines before submitting your request. We encourage you to use a polishing cloth to effectively clean your jewelry.

KTD can exchange your jewelry with the same product or a virtual e-gift card based on the price of the item which can be used within 6 months from the date of card issue. Upon request, a return could be processed for an item of equal or higher value. Customer must send the details, style number and difference in value to process the exchange. 

Gift Returns

If you received a gift and would like to return it simply follow the instructions in the Gift Exchange Card included in your gift. Please note that gifts can only be exchanged for items of an equal or higher value. 

AMENDMENTS

We reserve the right to modify the Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time you place an order with us. We encourage you to visit these Terms & Conditions periodically to ensure that you are fully aware of them.

INQUIRIES & COMPLAINTS

For any inquiries about your order or complaints, please contact our Customer Care Team:

email: [email protected] with subject inquiries or complaints. 

COOKIES

The website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

You have the option to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

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